Please read the following shipping policy to understand how we handle shipping and delivery of your orders.

  1. Shipping Methods:

We offer U.S. ground shipping

  1. Processing Time:

Order processing typically takes 1-5 business days after payment confirmation, excluding weekends and holidays.

  1. Shipping Time:

You can select the date you want to receive the package in the check out section.

  1. Shipping Rates:

All purchases above 100 USD are shipping free.

  1. Shipping Restrictions:

We currently ship within the 48 states of the USA.

  1. Order Tracking:

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate the delivery date.

  1. Delivery Confirmation:

Upon successful delivery, we recommend inspecting the package for any visible damages or discrepancies. If you encounter any issues, please contact our customer support within 5 days of delivery to initiate a resolution process.

  1. Undeliverable Packages:

If a package is deemed undeliverable due to incorrect address information provided by the customer or other reasons beyond our control, we will attempt to contact you to arrange a re-delivery or alternative resolution. Additional shipping fees may apply.

  1. Lost or Stolen Packages:

In the unfortunate event that your package is lost or stolen during transit, please notify us immediately. We will work with the carrier to initiate a lost package investigation and assist you in finding a resolution.

  1. Returns and Refunds:

For information on returns and refunds, please refer to our Returns Policy (add link to the other policy, please)

  1. Changes to Shipping Policy:

We reserve the right to update and modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is recommended to review this policy periodically to stay informed about our shipping practices.

If you have any questions or concerns regarding our shipping policy, please don’t hesitate to contact our customer support team saleshw@jtinetwork.com