Handshake

Learn More

JTI Care

JTI Care is a customized maintenance solution based on the client's specific needs and requirements, allowing companies to save money on their IT maintenance costs.

We offer a comprehensive support that includes technical support, hardware repairs and maintenance, uptime guarantees, proactive monitoring and tailored SLAs.

We cover more than 165 countries.

Buying third-party maintenance services provides cost savings, high-quality maintenance services, comprehensive and flexible support, and access to best-in-class technical expertise, leading to better longevity and service for IT equipment.

Overall, buying third-party maintenance services provides cost savings, high-quality maintenance services, comprehensive and flexible support, and access to best-in-class technical expertise, leading to better longevity and service for IT equipment.

Cost Savings

Customized solutions

Fast and efficient services

Comprehensive support

Flexibility

Access to best-in-class expertise

And more!

1) For Server & Storage Hardware

Server Products Supported

JTI Network provides an easy-to-deploy Server Hardware Assessment to identify assets which are past/approaching key milestone dates (post warranty, EoS or EoL). This includes Dell, HPE, HPE/SGI, Cisco, IBM, Lenovo, SGI, Oracle/Sun.

Data Storage Products Supported

This includes NetApp, HPE, IBM, Dell/EMC, Hitachi Data, Systems.

microchips

Hardware Service Features & Options

  • Support 10,000 customers in 165 countries with a direct presence in 30 countries and 45 global offices.
  • 370 global stocking locations with over 360,000 IT Infrastructure Systems Maintaned.
  • 850,000 items in stock and 235,000 spare parts delivered every year.
  • Support for post-warranty, End-of-Support, End-of-Software and End-of-life-Hardware
  • 24x7x365 Technical Assistance Center (TAC) with local in-country support and language
  • Global field services through our employees and a network of 10,000 vetted engineers
  • Global R2v3 IT Asset Disposition (ITAD) Services when support ends

2) For Networking Hardware

Networking Products Supported

Assets eligible for our independent support: Cisco, Juniper, F5 Networks, Extreme, Riverbed Brocade.

Cisco Lifecycle & Asset Assurance

Directly addresses the entitlement risk created by Cisco Smart Licensing and provides the guidance necessary to further improve resiliency and ongoing proactive SMARTnet cost containment.

  • Creates per-asset logic for hardware support vendor selection.
  • Designs a compliant sparing model, then takes over the ITAM burden & logistics.
  • Provides ongoing milestone data alerts for per-added ability to move to JTI Network maintenance.
  • Provides ticketing service, and independent support for all eligible assets.

Hardware Service Features & Options

  • Support 10,000 customers in 165 countries with a direct presence in 30 countries and 45 global offices.
  • 370 global stocking locations with over 360,000 IT Infrastructure Systems Maintaned.
  • 850,000 items in stock and 235,000 spare parts delivered every year.
  • Support for post-warranty, End-of-Support, End-of-Software and End-of-life-Hardware
  • 24x7x365 Technical Assistance Center (TAC) with local in-country support and language
  • Global field services through our employees and a network of 10,000 vetted engineers
  • Global R2v3 IT Asset Disposition (ITAD) Services when support ends

3) Cisco Lifecycle & Asset Assurance

Original Equipment Manufacturers Supported

This service is designed for all Cisco products, however we can replicate this support model for Juniper, Brocade, F5 Networks, Extreme, Riverbed, ADTRAN, Enterasys, Dell, HP, Huawei, Arista, Avaya, 3Com, Nortel and Siemens.

Service Features

  • 360,000 IT Infrastructure Systems Maintained, 850,000 items in stock. 235,999 spare parts delivered every year.
  • Provides a detailed SMARTnet contract analysis to identify opportunities for OpEx savings.
  • Commitment to partnering with you Cisco VAR.
  • Permits on-demand onsite inventory for temporary projects/changes. JTI Network coordinates the transfer and shipment from your storage facility to its own.
  • Upon arrival, JTI Network tests all assets and records: EoL, EoSW and EoS milestone dates for simplified lifecycle management.
  • Check entitlement status for each asset, then securing the proper entitlement where necessary.
  • All logistics - shipping to forward stocking locations to fulfill your requests/needs and SLAs.

Contact us now, and we will work on a specific solution for your business.