Field Engineer
Remote Hands
Your company’s mind at home and our hand on field doing everything you need the way you want it and need it to be done Certified IT specialists, field engineers, and data center engineers ready to visit client sites 24 hours a day, 365 days a year.
Multiple engineer knowledge levels to attend basic and complex projects.
We have more than 2500 local engineers to attend to your needs. We have coverage in the following countries:
In any activity or project for Field Engineer Services, we can provide a complete solution from equipment purchase to warehouse services.
Field Engineer
Services
We strongly suggest not to limit to the services offered in isolation, they complement each other.
All of them can be done by only 1 company: JTI NETWORK. From Field Engineer Services and Hardware Purchase to Warehouse Solution.
You don't have to concern about anything else! The whole process is going to be managed by us.
Network + Compute
Area of Expertise
- NETWORK + COMPUTE
- Routing & Switching
- Collaboration (Contact Center, VOIP, PBX)
- Security
- Wireless
- IMAC’s
- Cabling
Site Surveys (Inventory)
- Site recognition
- Equipment, Information, Data, and Settings inventory
- Network documentation
- It’s the service to obtain everything from your site and make sure it’s all organized in the right way that anyone involved in the processes is able to understand what you have and how it’s settled
Providing all the information existent through network diagrams and as built reports, using the best technology for your requirement
CPE Installations
The Customer Premises Equipment service covers any equipment that receives an Internet signal in term to unify different locations.
We can connect the CPE to the NTU of the circuit and check with the Responsible Engineer the connection. And we send a protocol of the hardware installation including pictures (front and back of the hardware, as well as a picture of the rack).
We can provide as well remote console on the hardware for your team configuration
Wi-Fi Site Survey
This service are carried out using the Ekahau , Air Magnet or Acrylic Heat Maps software to check the signal of Access Points installed on the site. The more and accurate information you have for your business, better decisions you will make , especially when we are talking about big site dimensions .
Active: when we analyse the AP’s already installed
Passive: when there’s no equipment , we will suggest a solution .
Wi-Fi Site Installation
Install AP’s , Wifi Controllers and if needed , we can support the wiring service . The engineer can follow any previously agreed instruction or we can coordinate any activity to suggest the best solution for the AP ´ s installation according to the site.
Rack and Stack
We will be your physical hands to provide access to the Responsible Engineer. Making sure to take all the good care on the rack installation and ensuring it will be with the basics set up in terms of connection. Network configuration IP, installation, and settlement of the cabinet.
4G/3G Internet Services
We can provide Temporary Internet Circuit, a kit developed to provide Internet access through 4G’s solution straight away. No settings are needed.
It can be used in a case of temporary access that the fibre optic wasn’t still installed or as a backup solution for your current Internet structure assuring that you will not lack Internet Service.
Cabling Support & Installation
A full structured wiring service that will organize and certify that your cabling frame is documented based on the standards and regulations needed.
A certification report will be provided to ensure that the company’s cabling structure is properly addressed.
We provide wiring service to connect equipment to a power grid or internal network as well
Data Center Infraestructure
Our engineers are used to operate in data centers, following all the standards and rules that the nature of this service requests.
Move and Change Services
In case you need to move the office location, same site or different address. We are going to disassemble , move the equipment and set it up again. You just need to send the guidance
Circuit Quality Testing
We will give full support to test the access and transport onsite’s quality circuit (wireless network performance verification voice, vídeo, data).
Software as Iperf and hardware as DC clamp, Power Meter, JDSU, RFC 2544 are some examples of our engineer’s experiences on this service
Pickup Services
Picking the equipment up from a different address of the installation We can help you with any logistics needed. You can combine the pick up service with a Filed Engineer activity or without it.
In any way, we will be your solution to any transportation issue
ITAD (IT Asset Disposition)
It’s not from today that sustainability is a serious concern to all of us and that the nature of our business due to the very frequent update on the equipment, ends up generating a lot of disposal of waste.
It’s very important to have it deal with in a proper and better way.
JTI Network will care for the de installation and correct disposal, first of all, we will scrap and then recycle or resell the hardware with a certificate’s presentation.
EPOS System Supporty & Installation
Installation, setting and problem solving for Pin Pads, Screens, and any other equipment that is part of the EPOS System in your retail segment.
iMac Support & Installation
Installation, settling, and problem solving for the daily support on the users’ end.
We will be onsite to provide any help that is needed printer, computer We can be wherever you need in our coverage area and you don’t need to concern about the basic onsite support.