1. How do I place an order on your ecommerce store?

Placing an order is easy! Simply browse our product catalog, click on the item you wish to purchase, the quantity and add it to your cart. Proceed to the checkout page, enter your shipping and payment information, and confirm your order. You’ll receive an order confirmation email once the process is complete.

  1. What payment methods do you accept?

We accept credit/debit cards (Visa, Mastercard, American Express, Discover, JCB and others) Rest assured, all transactions are encrypted and secure.

  1. Can I track my order?

Absolutely! Once your order is shipped, we’ll provide you with a tracking number via email. You can use this information to track the status of your shipment until it reaches your doorstep.

  1. Do you offer international shipping?

No, we don’t. Our shipping is exclusive to the US Market.

  1. What is your return and refund policy?

We want you to be completely satisfied with your purchase. Please review our Return and Refund Policy page for more details and instructions.

  1. Are my personal and payment details safe on your website?

Absolutely! We take the security and privacy of your information seriously. Our website uses advanced encryption technology (SSL) to protect your data during transmission. Your payment information is securely processed through trusted payment gateways.

  1. What if I encounter issues with my order or have product-related questions?

We’re here to help! If you have any issues with your order or need assistance, you can reach out to our customer support team via saleshw@jtinetwork.com Our dedicated team is available to assist you with any questions or concerns.

  1. Can I change or cancel my order after it’s been placed?

We strive to process orders quickly, but if you need to make changes or cancel your order, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request if the order hasn’t been shipped yet.